Hello (Manager at Bob Evans),
My
fiance and I ate at your restaurant and I wanted to let you know of a
few issues we had. I'd like to preface by saying that after having been a
server/bartender for 7 years and a manager for 3 I completely
understand that people have off days. I am also not one to be overly
critical of how other people do their jobs.
We
stopped in at 7pm. We were seated along the back wall and then promptly
ignored. There were around 10 other tables in the restaurant when we
arrived. We waited about 10 minutes before being greeted and by that
time we were fully ready to order. Our server, Grayson, introduced
himself and was friendly. He apologized for the wait and quickly took
our order. He did at one point after I ordered tell me 'No', as he was
joking that I couldn't have something I asked for. I'm all for friendly
banter but I wasn't feeling it after we had waited so long.
He
came back with our drinks and said our food would be there shortly. In
another 10 minutes I got my salad with the reassurance our food would be
out quickly. Two more tables were sat right around then. At a nearby
table a guest asked for hot tea and was once again told 'no'. Completely
stunned she just stared at him until he explained it was a joke. The
other table still wasn't greeted and after waiting 15 minutes I went to
the hostess desk to inform Katie they hadn't seen a server yet. Ten
minutes or so later Grayson arrived with a peace offering of banana
bread and informed us there was only one cook and that he was behind. At
7:45 or so we got our dinner, but my fiance still hadn't received the
coffee he asked for when the banana bread came. Also, part of his order
was wrong. He made no mention of it.
During
the wait I was watching the kitchen, it was obvious he was working hard.
The animosity between the BOH & FOH was also obvious. At one point
there was an argument about who put the ticket in the window and some
snappy comments were made.
Food sat in the
window for several minutes before it was ran as 3 servers wandered
around and one sat at the bar and ate. When our dinner finally arrived
my fiances toast was like crusty cardboard.
At
no point in the hour and a half we were there did I see your assistant
manager on the floor. I also didn't see him in the kitchen but then
again maybe he was in the dish pit. When I did finally see him it was
because I was cashing out and asked Katie for your card and email
address. She called him up and it took him several minutes for find your
card and then he had to go to the office to get me your email address.
We swing by quite often and we usually have very good experiences but tonight that wasn't the case.
Thank
you for taking the time to read this. Just wanted to offer some
constructive criticism to keep our community great. I can honestly say
that had we been from out of town we wouldn't come back next time we
visited.
Sincerely,
Megan Parkes
Harsh? I hope it wasn't too bad. We just have so many tourist in our area that I would hate for that to be the example.
Love y'all!
TagLine*IAlmostForgotHowToDoTagLines!
